We are dedicated to ensuring your complete satisfaction with every purchase made at our store. Please take note of our 5-day Exchange Policy, allowing you the opportunity to request an exchange within 5 days of receiving your item. Kindly be aware that refunds are not applicable for any order.
To be eligible for a Exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Reverse Shipping costs for the exchanged order are to be borne by the customer.
- Please be informed that all Exchange return parcels undergo a thorough inspection upon receipt. If the returned product is found to be used or damaged, we regret to inform you that an exchange cannot be processed for the item.
- Upon inspection of the returned parcel, if the product is found to be in good condition, we will proceed to ship your exchange order .
To be eligible for a Exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at avojee.sales@gmail.com. Please note that returns will need to be sent to Our Ware House.
Parcel Inspection: We kindly request you to inspect the parcel upon delivery. If you find it broken or tampered with, we urge you not to accept it. Please reject the parcel. Once you accept the parcel, we regret to inform you that we are unable to process a refund. Your understanding and cooperation in this matter are greatly appreciated.
Order Cancellation:In the event you change your mind and wish to cancel the order, we kindly request you to reject the parcel and refrain from accepting it. Please be aware that once the parcel is accepted, the order cannot be canceled or refunded. Your cooperation is highly valued, and we appreciate your understanding of this policy.
You can always contact us for any Exchange question at avojee.sales@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us within 12 hours to receiving order. immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Necessary, You will Have To provide Us video Footage of the Damage Product.Without Footage We Will not approve any claim.
- After 12 hours not accepting any of the compliment regarding order..
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the Exchange request accepted, and we received the product in good condition than make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at avojee.sales@gmail.com
Note: We highly recommend opening your parcel in front of the camera for quality assurance purposes. This ensures transparency and helps resolve any potential issues swiftly. Thank you for your cooperation.
